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Pearl Powder South Africa (“Pearl Powder”, “we”, “us”, “our”) is committed to protecting your personal information and privacy in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy laws. This policy explains how we collect, use, store, share, and safeguard personal data when you visit https://pearlpowder.co.za or interact with us online or offline.
We may collect the following types of personal information:
Identity details — name, surname, title.
Contact details — email address, telephone number, delivery address.
Transaction data — products purchased, payment method (processed securely via third-party gateways; we never store card numbers).
Technical data — IP address, browser type, device identifiers, referral source, cookies and analytics data.
Communication records — emails, WhatsApp messages, customer-service notes.
This information may be collected directly from you, automatically through our website, or from trusted service providers (e.g. payment processors, couriers).
We process personal information only for lawful and legitimate purposes, including:
Fulfilling and delivering your orders
Processing secure payments
Providing customer support and responding to enquiries
Sending service-related messages (e.g. order confirmation, shipping updates)
Improving our website performance and user experience through analytics
Marketing our products (only where you’ve consented – you may opt out at any time)
Complying with legal and regulatory requirements under South African law
Under POPIA, we rely on one or more of the following legal bases:
Consent — when you voluntarily provide information or subscribe to marketing
Contractual necessity — to deliver goods or services you order
Legal obligation — to meet tax, accounting, or regulatory duties
Legitimate interest — to improve our services, ensure security, and prevent fraud (balanced against your rights)
We use first-party and third-party cookies to:
Remember your preferences
Enable essential features like the shopping cart and checkout
Analyze site traffic via tools like Google Analytics
You may disable cookies in your browser settings, but this could affect your experience on the site.
We do not sell your personal information. We share it only with trusted third parties that help us run our business, including:
Payment gateways (e.g. PayFast, Yoco) for secure transactions
Couriers (e.g. The Courier Guy, PUDO) to deliver your orders
Hosting and analytics providers for website functionality
Where personal information is processed outside of South Africa, we ensure appropriate safeguards are in place in line with POPIA Section 72.
We use industry-standard security measures, including:
SSL encryption
Firewalls
Role-based access controls
We retain transaction records for at least 5 years as required by the Companies Act and SARS. Other data is retained only as long as needed for the purposes set out in this policy or as required by law.
Under POPIA, you have the right to:
Request access to personal data we hold about you
Ask for corrections, updates, or deletions of your data
Object to processing or withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, email us at hello@pearlpowder.co.za. We aim to respond within 21 days.
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page and, where necessary, communicated via email.
For any privacy-related enquiries, data access requests, or complaints, please contact:
Data Protection Officer
Pearl Powder South Africa
Rietvlei Grove Farm, Route 62, Montagu, Western Cape, South Africa
Email via Contact Us page
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your data as described above.
